The final product of this process is a customised document that addresses the individual’s specific needs. Based on the answers provided by the customer, the software adds or skips questions (McClure 2017). After that, a software asks the customer to answer a series of questions specific to the legal document requested and to assess the individual’s needs, marital status, location. First, the customer is required to indicate the type of document he or she needs. It offers several types of legal documents to customers based on their needs. LegalZoom offers online legal help to people in the form of legal documents and advice. The company’s simple but unconventional approach to resolving ordinary people’s legal problems and its large customer base make it particularly well-suited for this case study on how the private sector can pave the way for people-centred justice. LegalZoom’s network of lawyers are eligible to serve clients in all 50 states in the USA (Chowdhury 2017). The company estimates that an American citizen uses its forms to write a will every three minutes (Minkoff 2019). It is the largest provider of legal services to small businesses as well as largest filer of trademarks, having filed over 250,000 trademarks, in the USA (Chowdhury 2017). It has served over 4 million customers to date (LegalZoom n.d.-a). Since 2010, the company has offered legal plans in which customers receive lawyer-provided advice (hereafter termed as legal services), again for a relatively modest fee (LegalZoom n.d.-a).Įstablished by law school graduates Brian Lee and Brian Liu, along with Edward Hartman- an internet entrepreneur and litigator Robert Shapiro, LegalZoom has become a forerunner of legal innovation in the US. To individuals, the company offers documents required for personal use such as wills, uncontested divorce, power of attorney, name change and prenuptial agreements (Shipman 2019). To small businesses, it offers documents required for business formation, business name registration, intellectual property (copyrights, patents). It provides legal documents to small businesses and individuals without requiring them to hire a lawyer. LegalZoom’s goal is to ‘make legal help accessible to average Americans’ (LegalZoom no date.-a). LegalZoom is an online legal services provider based in the United States of America. LegalZoom, a technology-based venture, prioritises the needs of the underserved sections of society and provides effective and user-friendly solutions to the most typical and common legal problems. To bridge this gap, the people-centred justice movement emphasises on delivering outcomes that people want to their legal problems. The traditional justice system often fails to meet the everyday legal needs of people.
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